Orders are usually processed within 3 to 7 days. We will notify you when your order is ready for pickup or delivery.

Yes, we offer delivery services. Delivery options and availability will be provided during the checkout process. Please ensure your delivery details are accurate to avoid delays.

Orders can be picked up from our designated pickup point in Avondale, Harare. You will receive a notification when your order is ready for collection.

We will notify you via email or SMS once your order is ready for pickup or delivery, including all necessary details.

We accept cash on delivery or collection for most products priced below $50. For orders above $50, a bank deposit or transfer is required. Payment options will be confirmed during checkout.

For some orders, especially first-time customers, a deposit may be required. This is to ensure commitment to collecting the order once it is ready.

Currently, we do not accept online payments directly through the website. All payments are processed via cash on delivery or direct bank transfers.

Payments in foreign currency will be calculated at the prevailing market rate on the day of payment.

We accept returns within 7 days of delivery or pickup. The item must be in its original condition and packaging. Please contact our support team for return instructions.

To initiate a return, please contact us at sales@urbanedge.co.zw or via WhatsApp at +263 77 656 0357. Provide your order number and the reason for return.

Certain items, such as perishable goods, customized products, or items marked as non-returnable, cannot be returned. Please check the product description for return eligibility.

Once we receive and inspect the returned item, we will process your refund within 7-14 business days. Refunds will be issued through the original payment method.