At Urban Edge, we strive to ensure that you are satisfied with every purchase. However, we understand that sometimes a product may not meet your expectations or arrive in less-than-perfect condition. In such cases, we have a comprehensive refund and return policy to address your concerns.
Our storyRefunds and Exchanges Timeframe
You have 7 days from the date of your purchase to request a return or refund. Unfortunately, if more than 7 days have passed, we cannot offer a full refund or exchange.
Qualifications for Returns
To qualify for a return, your item must be unused and in the same condition as when you received it, including being in its original packaging. The product should show no signs of use, wear, or damage.
Exceptional Items
Certain items are not eligible for returns, including:
Perishable goods (e.g., food, flowers)
Newspapers, magazines, and other time-sensitive products
Hazardous materials, flammable liquids or gases
Intimate, lotion or sanitary items
Please check the product description to see if an item is non-returnable.
Returns Procedure
To initiate a return, follow these steps:
1. Contact Our Customer Service
Reach out to our customer service team within the 7-day return window by phone at +263 77 656 0357 or email at sales@urbanedge.com. Please provide your order number and reason for the return.
2. Obtain Return Authorization
If your return is approved, we will issue a Return Authorization Number (RAN). Include the RAN on the outside of your return package.
3. Package the Item Securely
Ensure that the item is securely packaged to prevent damage during shipping. Whenever possible, use the original packaging.
4. Ship the Item Back
Send the item to the address provided by our customer service team. Return shipping costs are your responsibility. For added security, we recommend using a trackable shipping service.
5. Processing and Inspection
Once we receive the returned item, our team will inspect it to confirm it meets our return criteria. If accepted, we will begin the refund process.
Refund Processing
If your return is approved, we will process the refund using your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way.
At Urban Edge Zimbabwe, your satisfaction is our priority, and we are committed to providing a positive shopping experience. Thank you for choosing us for your online purchases!
